FAQ

Update COVID-19: We are still shipping all orders within 2- 3 business days 

 

HOW CAN I PAY?

We accept Visa, Visa Debit, MasterCard and American Express. We also accept PayPal and prepaid debit cards. Buy now and pay later with AfterPay.

 

IS IT SAFE TO ORDER ONLINE?

Of course! We are a member of “Verified by Visa” and “Secure by Mastercard,” which provide additional security when using your cards online. We use industry-standard encryption systems for potentially sensitive information, like your name, address and other critically sensitive information like your credit or debit card details. Information passed between your computer and our site can’t be read in the event of someone else intercepting it.

  

CAN I TRACK MY ORDER?

Once you’ve received your shipping email you can check the status of your order anytime with the supplied tracking code. 

Please note that some items are sent with Auspost letter and contain no tracking code. 

 

SHIPPING:

WHERE DO YOU SHIP TO?

We ship Australia wide. 

 

HOW MUCH DOES SHIPPING COST?

Shipping Australia wide is FREE 

 

HOW LONG WILL SHIPPING TAKE?

Usually, 3 -14 business days.

Please note due to COVID-19 Australia post & Fastway couriers will be delayed 2 - 7 days during shipping.

We apologies for this inconvenience.

 

WHAT IF IM NOT IN WHEN MY PARCEL IS DELIVERED?

The shipping company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The shipping company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been shipped to, how to contact them to re-arrange a shipping time or to advise where you can collect your parcel from. 

 

WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

 

CAN I SHIP TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Of course! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.